General Policy
Because ARABYLEAD LLC provides digital products, digital services, strategy, consulting, technical implementation, and custom project work, refund eligibility depends on the type of purchase, delivery status, project stage, and any written agreement that applies.
We review refund requests professionally and in good faith, but payment for completed work, delivered digital products, and used services is generally non-refundable unless required by law or expressly stated in writing.
Digital Products
Digital products are generally non-refundable once delivered, accessed, downloaded, emailed, or otherwise made available to the customer. This includes templates, guides, documents, training materials, digital files, and similar downloadable or online-access products.
If you experience a technical issue that prevents access to a digital product, contact us so we can help restore access, resend files, troubleshoot the issue, or provide an appropriate remedy.
Digital Services
Service refunds are evaluated on a case-by-case basis. We consider the project scope, work completed, time spent, resources allocated, deliverables produced, communications, expenses, and the terms of any signed agreement, invoice, proposal, or statement of work.
Fees for completed services, strategy sessions, consulting calls, audits, implementation work, and delivered project milestones are generally non-refundable.
Work Not Yet Started
If work has not started and no project resources have been allocated, refunds may be available. Any approved refund may exclude payment processing fees, administrative costs, third-party fees, or non-refundable expenses already incurred.
Technical Delivery Issues
If a technical issue prevents delivery of a purchased digital product or service deliverable, we will work with you to resolve the issue. When we cannot reasonably deliver the purchased item or provide a suitable alternative, we may issue a refund when appropriate.
Chargebacks
Please contact us before requesting a chargeback. Most billing, delivery, access, or project concerns can be resolved faster through direct communication. Unresolved chargebacks may delay service delivery, suspend access, or require us to provide documentation to the payment processor.
How to Request a Refund
To request a refund review, contact us with your name, email address, order or invoice details, purchase date, and a clear explanation of the issue. We may request additional information to evaluate the request.
Approved refunds are typically returned to the original payment method, subject to payment processor timelines and policies.
Contact Information
ARABYLEAD LLC
500 4th St NW
Suite 102 #1639
Albuquerque, NM 87102
United States
contact@arabylead.com